Bridging the gap between sales and engineering

Bell Canada Enterprises is Canada's largest communications company with services to residential and business customers through some 27 million customer connections in North America.

The broadband services division (formerly Bell Nexxia) was facing a crisis in information technology. The group had a pressing need to capture and share information about all stages in a service order's life cycle. Bell recognized a need for a software solution that would overcome multiple issues with their order entry system.

Anaglyph Solutions was awarded the project and developed a custom Java client/server application named "RAPID". The purpose of RAPID was twofold: to allow sales staff to store information about service requests and to allow engineering to enter the technical information related to these orders. The system was required to implement security (including legal restrictions), complex input patterns, data validation, relations between objects, workflow, file attachments, automatic e-mail notifications, comprehensive search capabilities, and audit trail tracking. Anaglyph delivered an application that exceeded Bell's expectations in all of these areas and provided numerous benefits including:

• Increased productivity and order accuracy
• Business rule enforcement with real-time accountability
• Decreased time to complete order
• Improved communication between sales and engineering
• Enhanced inter-group and organization-wide communication
• Reduced customer service requests
• New reporting and audit capabilities
• Recouping project expenses in less than 6 months due to improved efficiencies and order accuracy

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